Dale: A lot of times they’re trying to get into snowbike riding and call to learn which kit to get. I ask them if they already ride dirt bike, and if they do, what bike they ride, and where are they going to be primarily riding snow bikes? I also ask about their budget.
I feel that a 450 motocross bike is the best choice, but it varies as to what people ride, and we’ve got a Timbersled system for every rider. Callers also want to make sure we make an install kit to fit their bike, which we do. They’re also asking advice on switching bikes, so they want to know what parts they need for that.
Brock: Some people call starting from scratch – they don’t know which Timbersled system is right for them, or how to decide on that. But often, people have done a fair amount of research, either through their local dealer, or friends have Timbersled kits and maybe they have ridden their buddies’ snowbikes.
They usually lean toward whatever kit they have experience with, yet that doesn’t necessarily mean that’s the best choice for them, so they’re asking questions about which model to choose. Among people who have done their research and have chosen a system that’s right for them, the bulk of the questions I field are about Timbersled kit fitment and install kit data. And we’re happy to provide them with answers to all their questions.
Brock: No, not at all. We’re happy to talk with anyone at any stage of their familiarity with Timbersled systems. But this sport is so specialized that most people have watched YouTube videos, or they’ve ridden a snowbike at a dealer demo or with a friend or one of our athletes. They’ve typically been influenced in advance of deciding to purchase a kit. But we also field calls from riders asking us “What is snowbiking and what is a Timbersled?” We’re here to help with whatever you need.
Dale: I usually tell people the first hour is going to be really awkward. It’s pretty easy, but that first hour or so is weird because it’s not like riding a dirt bike and not like riding a snowmobile. The sooner you can get into some deeper snow, the better. You’ll have the best experience. Use the clutch, don’t chop the throttle as much. And when taking off, try to get it moving and not take off too slow. If you can stop on a sidehill, that’s easier because your leg is closer to the ground. Actually, it’s way easier than riding a snowmobile in the mountains, and easier than riding a dirt bike on single track. It just takes some getting used to.
Dale: That’s our goal. I enjoy talking to people and enjoy helping them out. I always try to make sure they have the best possible customer experience. We want to avoid giving people the run-around, and sometimes you’ve got to do some detective work. You’ve got to get to the bottom of it to help them out, or figure out what they’re talking about because they don’t know everything about Timbersled systems or what they’ll need. If there’s a question about snowbikes, we’ll get an answer.